Activating Telebirr Receipt Notifications
As Ethiopia accelerates toward a digital economy, Telebirr—the mobile money platform by Ethio Telecom—has quickly become an essential part of daily transactions for millions. Whether you’re paying for groceries, sending money to family, settling a utility bill, or recharging your phone, Telebirr ensures every transaction is traceable with a digital receipt.
One of the simplest ways to ensure you never miss a receipt is to make sure notifications are active. Telebirr gives you two main types of notifications: SMS receipts and in-app receipts.
But while most users know how to complete a transaction, many are unsure how to retrieve or reprint their Telebirr receipt, especially when proof of payment is required for services, refunds, or business records. This guide explains everything you need to know about accessing, saving, sharing, and reprinting Telebirr receipts using the Telebirr Super App.
Why Telebirr Receipts Matter?
In a system where transactions are digital and paperless, your Telebirr receipt serves as the only formal record of your transaction. These receipts are often requested by utility companies, vendors, government offices, or even friends and family when you need to confirm a successful transfer. For businesses, especially small enterprises, keeping organized digital receipts is essential for accounting and tax documentation.
Having quick access to your receipts not only helps you stay organized but also protects you in the event of a failed or disputed transaction. That’s why it’s important to know where these receipts are stored, how to retrieve them, and how to make use of the new features in the updated app.
Step-by-Step: How to View and Download a Telebirr Receipt
In the latest version of the Telebirr Super App, the process of retrieving a receipt has been simplified and placed within a centralized notification center, making it easier to track and access every important message, including transaction confirmations.
Here’s how to find and download your receipt using the updated app:
➡️ First, login to the Telebirr Super App using your mobile number and your security PIN.
➡️ After logging in, tap on the “Home” button to return to the app’s main dashboard.
=》 Look to the bottom-left corner of the screen and tap the small icon near your profile area.
=》 At the top of this screen, next to your username, you’ll see a notification bell icon. Tap this to open the Notification Center
➡️ Once inside the Notification Center, you will notice three clear categories:
- System Information
- Transaction Message
- Promotion News
■ Tap on Transaction Message, where all your receipts and confirmations are neatly listed.
■Browse through the list and tap on the transaction you wish to retrieve.
■ The transaction details will appear, including:
- Transaction Type
- Sender or Receiver Information
- Transaction Date and Time
- Transaction Status (e.g., Success, Failed)
- Amount Transferred
- Service Charge
● Scroll to the bottom of this screen and tap the “Get Receipt” button.
●This will open your default mobile browser and immediately generate a PDF copy of your receipt.
● From there, you can save, print, or share the receipt however you prefer.
That’s it. With just a few taps, your Telebirr receipt is now ready for documentation, proof of payment, or forwarding to any recipient.
Can Telebirr Receipts Be Used for Official or Legal Purposes?
Yes, Telebirr receipts are considered valid proof of payment in both private and public sectors within Ethiopia. They are commonly accepted by:
- Public offices needing evidence of tax payments or penalties
- Utility service providers like EEU (Ethiopian Electric Utility)
- Ethio Telecom for prepaid and postpaid transactions
- Businesses requiring digital confirmation of purchase
In official use cases, the receipt must clearly display details such as the Transaction ID, Date, Sender/Receiver Names, and Status. Most agencies will accept a PDF printout or even a forwarded soft copy via email or messaging apps, as long as the data is readable and unaltered.
Sharing and Printing Telebirr Receipts
There are several situations where you may want to share or print a receipt. For instance, if you’re a freelancer, a merchant, or a small business owner, you might want to send the receipt to a client or use it for bookkeeping. Similarly, family members who request financial help may ask for a receipt as proof that the money was sent.
Thanks to the new browser-based PDF system, printing or sharing a receipt has never been easier. Once the receipt opens in your browser, you can:
- Download the PDF file to your device
- Use your browser’s “Print” function to create a hard copy
- Share the file via WhatsApp, Telegram, Email, or even Google Drive
If your phone is connected to a wireless or Bluetooth printer, you can print the receipt directly without needing to transfer the file to a computer.
For frequent users, it’s advisable to organize your receipts in folders by date or transaction type, especially if you’re handling financial records for a business or organization.
What To Do if You Don’t See Your Receipt
In some cases, users may not find their receipt in the Transaction Message section. This usually happens due to app updates, a slow network, or temporary sync issues. If you can’t locate your receipt, consider the following:
First, ensure your mobile data or Wi-Fi is active. Sometimes, message updates don’t load unless you’re online. If the app is slow or not displaying new messages, try closing and reopening it, or log out and log back in.
If the receipt is still missing, you can check if the transaction itself is visible in the app’s regular transaction history. This can usually be accessed from the home screen under the “History” or “My Transactions” section.
If both methods fail, your final option is to contact Telebirr Customer Service by dialing 994. They may ask for your phone number, the approximate time of the transaction, and the service type used. After verifying your identity, they can either resend the receipt or help you resolve any underlying issues.
How Long Are Receipts Stored?
The app retains receipts for a long duration, typically over a year. This means you can retrieve receipts for transactions done several months ago without issue. However, to ensure long-term access, it’s recommended that users download important receipts periodically and store them safely—either in cloud storage or on a secure external device.
For businesses and individuals who rely heavily on Telebirr, setting up a monthly backup routine of receipts could save time and prevent problems during audits or account reviews.
Final Thoughts
In an increasingly digital Ethiopia, tools like Telebirr are more than just convenience—they are becoming core to how commerce and communication function. While transactions are quick and seamless, it’s the receipt that gives each action a sense of finality and trust.
The updated Telebirr Super App now makes accessing and managing receipts more intuitive than ever. With notifications neatly categorized, a browser-based PDF system, and easy sharing options, users no longer need to worry about proof of payment or reprinting issues.
By familiarizing yourself with these steps and features, you take full control of your digital financial footprint. Whether you’re a regular user, a merchant, or a student managing payments, knowing how to access and print your Telebirr receipt is one small skill that makes a big difference.